Shipping

Thank You for Shopping at Maya de Belle!
We are proud to offer international shipping services to over 200 countries and regions. Customer satisfaction is our top priority, and we are committed to providing excellent service and great value worldwide.

🌐 Do You Ship Worldwide?

Yes! We currently ship to over 200 countries. Wherever you are, we’ll make sure your order reaches you.

📦 Processing Time

1–3 business days

🌍 Estimated Delivery Times

• United States: 9–16 days
• Europe: 7–14 days
• All Other Countries: 10–40 business days
  Note: Delivery times may vary depending on your location and customs processing.

🚚 How Are Orders Shipped?

Orders from our warehouse in China are shipped via ePacket or EMS, depending on the size and weight of the item.

❌ Order Cancellation

If your order hasn’t been dispatched yet, we can process a full refund upon request.
If your order has already been dispatched, please refer to our return policy.
For cancellation requests received over the weekend, please refer to the customer support section.

🧑‍💻 Customer Support

Our support team is available Monday to Friday.
If you place an order over the weekend and request a cancellation or address change, it will be processed the following Monday.
There is a chance your order may already have been shipped by the time we handle your request. In such cases, we will do our best to stop the package or communicate the address change to the courier. However, you may need to contact the courier directly.

📬 Undelivered or Returned Orders

In rare cases where an incorrect or incomplete address is provided, or the recipient is unavailable at the time of delivery, your order may be returned to the courier’s local warehouse.
If this occurs, please contact our support team. We’ll provide the local tracking number and courier contact details so you can arrange a new delivery.
It is the customer’s responsibility to provide the full and correct delivery address.
However, we will do our best to assist in resolving any issues.

📦 Lost Packages in Transit

In the rare event that your package is lost in transit, we will initiate a refund or replacement once the courier completes their investigation and officially declares the package lost.
We may require a document from the carrier and/or ask you to contact them directly.

🔒 Terms & Conditions

Maya de Belle (“we”) is the operator of this website (www.mayadebelle.com).
By placing an order through this site, you agree to the terms outlined above. These conditions are designed to protect both parties and establish clear expectations regarding our services.

📩 Contact Us

If you have any questions regarding shipping or delivery, please contact us:
Email: info@mayadebelle.com